This Shipping & Returns Policy applies to eligible products purchased directly from MyMoneyNeedsDirection.com and sold by NGA Financial LLC. Products purchased from Amazon or another independent retailer are generally subject to that retailer's own shipping, return, and refund policies.
About This Policy
This policy explains how shipping, delivery, returns, replacements, and refunds are handled for eligible purchases made directly through MyMoneyNeedsDirection.com.
Additional information may be displayed on the applicable product page, checkout page, order confirmation, or other transaction-related communication.
If transaction-specific terms are presented before you complete an order, please review them carefully because they may contain information specific to that purchase.
Orders
When you place an order through MyMoneyNeedsDirection.com, please review your order information carefully before submitting payment.
This includes:
- Product selected
- Quantity
- Price
- Shipping charges, if applicable
- Taxes, if applicable
- Customer contact information
- Shipping address
Orders may be subject to payment authorization, product availability, fraud prevention, and other reasonable transaction requirements.
Shipping Costs
Applicable shipping charges will be presented during the ordering or checkout process when shipping charges apply.
Shipping costs may depend on factors such as the product, quantity, destination, delivery method, or fulfillment provider.
Please review the total amount presented before completing your purchase.
Processing and Delivery
Processing and delivery times may vary depending on product availability, destination, carrier operations, fulfillment method, holidays, weather, and other circumstances.
When an estimated processing or delivery timeframe is provided during checkout or in an order communication, it is an estimate unless expressly stated otherwise.
We will make reasonable efforts to process and fulfill eligible orders in accordance with the information presented at the time of purchase and applicable law.
Please note: Carrier transit times may be affected by circumstances outside the direct control of NGA Financial LLC.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before submitting your order.
If you discover an address error after placing an order, contact us as soon as possible at [email protected] .
We will make reasonable efforts to help when possible. However, an address may not be changeable after an order has entered processing, fulfillment, or shipment.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Delayed, Missing, or Lost Orders
If your order has not arrived within the expected delivery period provided for the order, please contact us at [email protected] .
Please include your name, order information, and a brief description of the issue so the order can be reviewed.
Depending on the circumstances, we may need to review tracking information or communicate with the applicable carrier or fulfillment provider before determining the appropriate resolution.
Any replacement, refund, or other resolution will depend on the circumstances of the order, available information, applicable carrier or fulfillment procedures, and applicable law.
Damaged, Defective, or Incorrect Items
If an item purchased directly through MyMoneyNeedsDirection.com arrives damaged, materially defective, or different from what you ordered, please contact us promptly after receiving the order.
Send your request to: [email protected] .
Please provide:
- Your name
- Order number or other available order information
- A description of the problem
- Photographs of the item and packaging when reasonably requested and relevant to the issue
After reviewing the request, we will determine the appropriate resolution consistent with the circumstances and applicable law. This may include a replacement, refund, or other appropriate remedy.
Contact us before sending anything back. This allows us to review the order first and provide the appropriate next step.
Order Cancellations
If you need to request cancellation of an order placed directly through MyMoneyNeedsDirection.com, contact us as soon as possible.
We will make reasonable efforts to assist with a cancellation request before the order enters fulfillment.
However, we cannot guarantee that an order can be canceled after processing or fulfillment has begun.
If cancellation is no longer possible, any available return options will be determined under the applicable return terms.
Returns
If you would like to request a return for an eligible physical product purchased directly through MyMoneyNeedsDirection.com, please contact us before returning the item.
Email: [email protected] .
Include your name, order information, the product involved, and the reason for the return request.
Return eligibility may depend on the type and condition of the product, the reason for the return, the circumstances of the transaction, and applicable law.
If a return is authorized, return instructions will be provided. Please do not send a product to an address unless you have received the applicable return instructions.
Unless the return results from our error, a damaged or defective item, or applicable law requires otherwise, shipping-related costs may not be refundable and return shipping may be the customer's responsibility.
Refunds
When a refund is approved, it will generally be issued through the original payment method when reasonably available.
The time required for an approved refund to appear in your account may depend on the payment processor, financial institution, or payment method involved.
Refunds will be handled in accordance with the applicable transaction terms and applicable law.
We may contact you if additional information is reasonably necessary to review or complete a refund request.
Digital Products and Downloads
Digital downloads, electronic resources, or other non-physical products do not require shipping.
Any refund or cancellation terms that apply to a paid digital product will be disclosed with the applicable offer or during the purchasing process.
Free educational downloads, such as complimentary resources offered through the website, have no purchase price to refund.
Purchases From Amazon or Other Third Parties
This policy generally applies only to eligible purchases made directly from NGA Financial LLC through MyMoneyNeedsDirection.com.
If you purchase a book or another product from Amazon or another independent retailer, marketplace, seller, or third-party website, your transaction is generally subject to that seller's applicable shipping, delivery, return, cancellation, and refund policies.
Questions about a third-party order should generally be directed to the retailer or seller through which the purchase was completed.
NGA Financial LLC cannot control the shipping, return, refund, or customer-service procedures of independent third-party sellers.
Changes to This Policy
NGA Financial LLC may update this Shipping & Returns Policy from time to time to reflect changes to products, fulfillment methods, shipping practices, business operations, or applicable requirements.
When this policy is updated, the effective date shown at the top of this page may also be updated.
The policy and transaction terms applicable to an order will be considered in light of the terms presented in connection with that transaction and applicable law.
Questions About an Order?
If you have a question about shipping, delivery, a damaged item, a return, or a refund for an eligible purchase made directly through MyMoneyNeedsDirection.com, contact:
Website: MyMoneyNeedsDirection.com
Email:
[email protected]